In case you have ordered a web hosting plan and you’ve got certain questions concerning a given feature/function, or if you’ve stumbled upon some difficulty and you require support, you should be able to touch base with the respective support team. All web hosting companies deploy a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, because of the fact that the quickest way to solve an issue most often is to send a ticket. This form of correspondence makes the responses exchanged by both sides simple to track and enables the client service staff representatives to escalate the problem if, for example, a system administrator has to intervene. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you will have to use at least 2 different accounts to get in touch with the customer care staff and to actually manage the hosting space. Incessantly signing in and out of different accounts may be a headache, not to mention the fact that it takes quite a while for the majority of web hosting companies to process ticket requests.