In case you have ordered a web hosting plan and you’ve got certain questions concerning a given feature/function, or if you’ve stumbled upon some difficulty and you require support, you should be able to touch base with the respective support team. All web hosting companies deploy a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, because of the fact that the quickest way to solve an issue most often is to send a ticket. This form of correspondence makes the responses exchanged by both sides simple to track and enables the client service staff representatives to escalate the problem if, for example, a system administrator has to intervene. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you will have to use at least 2 different accounts to get in touch with the customer care staff and to actually manage the hosting space. Incessantly signing in and out of different accounts may be a headache, not to mention the fact that it takes quite a while for the majority of web hosting companies to process ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud plans isn’t separate from the web hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any given time with just several mouse clicks, without having to leave your account. The ticketing system offers a quick-search field, so you can track down practically any trouble ticket that you have submitted in the past, if necessary. Besides, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to resolve a particular problem even before you post a ticket. The response time is maximum sixty minutes, which suggests that you can get quick assistance at any particular time and if our help desk support team suggests that you should do something inside your hosting account, you can do it instantaneously without having to sign out of the Hepsia Control Panel.