A live chat is one of the several channels of communication offered by some hosting suppliers as a part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or technical support. This way of contact is quicker compared to a support ticket and it makes it less likely to misunderstand or misspell something compared to a phone call with an agent. What's more, if the issue that you experience requires some time to be investigated and resolved, you are able to do something else in the meantime instead of just waiting, like you would have to do if you call. You can also employ a live chat support service free of cost as long as you have web access even if your hosting provider is situated in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, we provide live chat support too. You'll be able to contact us every single day, which includes weekends and holidays, and we will give you more details about the cloud plans
that we provide in case you are not among our customers yet, or about general and billing questions when you already have an account. Though for solely tech matters you will need to open a ticket to our technical assistance team, as such issues need more time to be dealt with, you can still contact us on the live chat for some tech information. For instance, we will help you set up an email address in your e-mail client or troubleshoot numerous problems, saving you a long time. Even when our telephone lines are already off for the day, you can talk to a live person.