One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it boost user experience?
If you ever experience a problem with your site and are incapable of solving it yourself, ask the respective web hosting provider’s technical support team to help you bring the site back online. A prompt solution would be the best-case scenario, but a lot of hosting companies reply within twenty four hours and even more, especially if you are doing business with a reseller. Even if the problem can be fixed swiftly, your site may not function satisfactorily or may not be available whatsoever for a longer stretch of time, so you may lose prospective customers as it’s rather unlikely that anyone would enthusiastically come back to a site that is out of order. With this in mind, you have to make certain not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a well-timed fashion. If an application update doesn’t go as planned or if you delete something accidentally, for example, the website must be restored swiftly in order to prevent elongated unreachability.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any tech support ticket that you submit or any e-mail that you send is just one hour, even if you contact us during weekends and legal holidays. Regardless of the nature of your inquiry or issue, we’ll lend you a hand immediately and will give you the necessary information to solve any problem with your sites. The actual reply time normally doesn’t surpass fifteen-twenty minutes, which goes to say that you can just forget about waiting for hours to get a problem sorted out or what is even worse – waiting around all day only to obtain a reply that more information is required while nothing’s resolved. We’ll assist you in an instant purely because we understand just how costly time can be in the dynamic electronic sphere. The sixty-minute response time guarantee applies to any billing or technical query that you may have related to our cloud plans