In the event that you have ever had a cloud hosting account in the past or you have dealt with any other online service, you're probably well aware from personal experience that for some things it's better to talk to a live person on the telephone instead of exchange support tickets or emails. In order to learn more about a particular service before you decide to purchase it or when something small needs to be made, for example, it'll be easier and quicker to get it done real-time. If you are able to talk with representatives over the phone, it's very likely that you're using the services of a real web hosting provider, not a reseller. The type of support that you will get on the telephone may differ between different companies - from common issues to experienced tech support. Generally most of the providers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved through e-mail and / or tickets.
Phone Support in Cloud Hosting
We believe that being able to consult with a live agent is very important, for that reason we have three support lines all around the world (Australia, USA and UK) and you have the option to contact us on the phone for fourteen hours every day. In case you consider getting one of our cloud plans, for example, you're able to phone us and find more about our services prior to ordering in order to ensure that we do match all of the system requirements for your sites. After your order, you'll be able to contact us about any sales or billing difficulties you may have, or get any kind of general or basic tech info you need. We've aimed to find the perfect balance between telephone and ticket support, so for solely technical matters you can use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.