24/7 Customer Support
Why is the availability of a good quality customer support service essential on today?s Internet hosting marketplace? Which are the traditional customer support channels?
The customer support that you will get from your cloud hosting supplier is very important, regardless if you have pre-sales questions and you are not a customer yet, or you've got a technical issue with an active account. Timely and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is usually a sign that you're ordering from an actual web hosting supplier and not from a reseller. If you obtain a hosting account from a company that does not own its servers and it cannot access them directly, it is quite possible that you'll wait for a few days to receive a reply to any kind of question, so your web sites may remain offline for ages. However, a supplier which provides numerous ways of communication and has a tech support staff that is available any time will assist you to right away and help you minimize or completely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
All our cloud plans
come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting solutions before you make a purchase or you are an existing customer and you have a question or a problem, you can contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical issues or any matters that need extra time to analyze and fix. In contrast to many other website hosting service providers, our trouble tickets have a warranted maximum reply time of only one hour, therefore regardless of what the issue is, it will be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from us, you can contact us 24/7 for any kind of server-related issue or fordifferent issues and questions associated with the pre-installed software your server is equipped with. In case you haven't ordered your VPS server
plan yet, you are able to find out more information about our solutions by giving us a call or by using our live chat service. For more technical issues, you'll be able to send an email or open a support ticket via your billing Control Panel and you will receive support within no more than one hour no matter the time of the day, even on holidays and weekends. The actual answer time generally doesn't exceed half an hour. In case you're looking for assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade that you can include to every single VPS package and our administrators will help you with any installation or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
We know how important it is to have timely support in general, let alone when you manage an entire server, so each and every dedicated server
that we provide includes 24/7 support with one-hour response time warranty regardless of the situation. The service is totally free for all of the difficulties with your server or the software that was installed from our admins through the setup, so you'll be able to contact us as many times as you wish, even during holidays. You can either open a ticket from the billing area or you can send an e-mail, and the actual reply time for both rarely exceeds thirty minutes because we have administrators available 24x7. In case you require general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you will be able to include to your server plan through the billing Control Panel.