Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
We offer a 1–hour response warranty for every support ticket or e–mail that you send to our support team. We’ll rapidly answer all common inquiries and forward the issue to our server administrators if any further assistance is needed. If you take advantage of the Managed Servers package, we will execute any of the included tasks at a time that has been discussed with you earlier.
A Topflight Customer Care Service
Should you need any assistance while working with the Web Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server for you, do not hesitate to reach the technical support team at any moment via the ticketing system. In addition, in case you need help administering your dedicated web hosting server, you can make use of our Managed Servers package, which includes OS updates every week, installation and problem troubleshooting services, server monitoring and rebooting procedures, backup hard drive space, etc.
An Intuitive Help Section
Our Web Hosting Control Panel is installed by default for every dedicated web hosting plan. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on everything that you can do. Most how–to articles also video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You can find the instructional articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.