Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Each ticket you post to the client support Department will be responded to within approximately 60 minutes. The regular requests will be answered asap. Nevertheless, if the service question you have submitted needs assistance from a competent admin technician, we will forward the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Top–class Tech Assist Service

  • Our tech support Dept will be on duty for you day–and–night to to take care of all help request tickets that you submit. We offer tech support for all applications that are pre–installed on your web server. These include our custom created Web Hosting Control Panel, the selected Operating System and the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A complete and regularly updated knowledge base is included in our in–house built Web Hosting Control Panel. It gives you quick tips about how to perform all of the key site management duties. The Help area offers you extensive how–to article tutorials and step–by–step video lessons. You can reach the Help section by clicking on the Help or Video buttons in the right side of each Control Panel section.